NOUS EXPÉDIONS DIRECTEMENT DE JAMAÏQUE

Politique de remboursement

Return & Refund Policy

Returns

We accept returns within 10 days of delivery. If more than 10 days have passed since your order was delivered, we are unable to offer a refund or exchange.

To be eligible for a return:

  • The item must be unused
  • The item must be in the same condition as received
  • The item must be in its original packaging
  • A receipt or proof of purchase is required

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Sale items

Refunds

Once your return is received and inspected, we will notify you by email to confirm receipt and advise whether your refund has been approved or rejected.

If approved:

  • Refunds are issued to your original method of payment
  • Processing typically takes 3–5 business days after approval

If a refund is granted outside of the standard return conditions, the original shipping cost will be deducted from the refund.

Partial Refunds

Partial refunds may be granted in the following cases:

  • The item is not in its original condition
  • The item is damaged for reasons not due to our error
  • The item is returned after the 10-day return window

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card provider, as processing times may vary
  3. Contact your bank, as refunds can take time to be posted

If you still have not received your refund, please contact us at:
thejamaicancoffeestore@gmail.com

Exchanges

We only replace items if they are defective or damaged.
To request an exchange, please email:
thejamaicancoffeestore@gmail.com

Return Shipping

To return your item, please send it to:

The Jamaican Coffee Store
39 Beaconfield Avenue
Kingston 20
Jamaica

Customers are responsible for return shipping costs.

  • Shipping costs are non-refundable
  • Return shipping costs will be deducted from your refund
  • A 50% restocking fee applies to all returns

Depending on your location, the time it takes for an exchanged item to reach you may vary.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📧 thejamaicancoffeestore@gmail.com
📞 (876) 997-2570